LEGAL — TERMS
Terms and Conditions
These terms explain how Veltaweb supplies the Enquiry-to-Job System to business customers in England. They apply from the date shown below.
Effective: 23 September 2026
01 — About these terms
These terms form the agreement between Veltaweb and the business named in our proposal or order confirmation. The service is supplied for business use only. By approving a proposal, paying an invoice or giving us access to begin work, you agree to these terms.
02 — The service
The Enquiry-to-Job System connects agreed enquiry channels, sends approved acknowledgements, supports qualification and booking, follows up enquiries and quotes under agreed rules, and provides reporting. The exact workflow, channels, integrations and exclusions are set out in the proposal. We do not replace your job-management software, buy leads, run advertising, dispatch emergencies, diagnose faults, price work, take customer payments or make robot-voice calls.
03 — Setup and timetable
Our standard setup covers one workflow, up to three integrations, 30 days of monitoring, one revision round and one training call. We aim to go live within 14 days after we receive payment, access, baseline figures, an escalation contact and approval of all customer-facing wording. Dates move if information, access or approval is late. Third-party reviews or technical restrictions may also affect timing.
04 — Your responsibilities
You must provide accurate information, lawful access to the agreed channels, current baseline figures and one named escalation contact. You remain responsible for your services, prices, appointments, staff, customer decisions and legal obligations. You must approve every customer-facing message before it is used and tell us promptly if your hours, services, diary, pricing approach or escalation arrangements change.
05 — Charges and payment
Unless a proposal says otherwise, the setup fee is £1,000 and the monthly service fee is £300. VAT is added where applicable. The setup fee is due before work starts. Monthly fees are payable in advance from the go-live date. Invoices are due within seven days. We may pause work or the live service while an undisputed invoice remains overdue. Third-party fees are not included unless stated in writing.
06 — Changes and extra work
The included revision round covers reasonable changes to the agreed workflow and wording. New workflows, extra integrations, major changes after approval, data repair, custom development or work caused by changes to your systems may cost extra. We will explain the scope and price before carrying out chargeable extra work.
07 — Third-party services
The system depends on services supplied by other companies, including your phone, email, website, diary and job-management providers. Their availability, rules and pricing are outside our control. We are not responsible for an interruption or change caused by a third-party service, but we will take reasonable steps to identify the issue and restore the agreed workflow where possible.
08 — Data and confidentiality
Each party must keep the other party’s confidential information secure and use it only for this agreement. You are the controller of personal data handled through your enquiry process. Where Veltaweb processes that data for you, we act as your processor and will follow your documented lawful instructions, use appropriate security measures and limit access to people who need it. A separate data-processing agreement may apply.
09 — Ownership
You keep ownership of your business information, customer data, branding and materials. Veltaweb keeps ownership of its methods, templates, know-how, reusable workflow elements and pre-existing materials. Once all invoices are paid, you may use the configured workflow for your own business for as long as the relevant service and third-party accounts remain active. Neither party may use the other’s name or logo publicly without permission.
10 — Performance and outcomes
We will provide the service with reasonable care and skill. No system can guarantee that every enquiry is captured, every message is delivered, every customer replies or any quote becomes a paid job. Reports depend on the quality and completeness of the connected data. You remain responsible for checking urgent or unusual matters and for operating a suitable fallback process.
11 — Liability
Nothing in these terms limits liability that cannot legally be limited, including liability for fraud or for death or personal injury caused by negligence. Subject to that, neither party is liable for indirect loss, loss of profit, loss of opportunity, loss of goodwill or loss caused by a third-party service. Veltaweb’s total liability arising from the agreement is limited to the fees paid to Veltaweb in the six months before the event giving rise to the claim.
12 — Cancellation
The monthly service can be cancelled at any time by written notice and will end at the close of the current paid billing period. Setup fees and fees already paid are not refundable once the relevant work has been carried out. Either party may end the agreement immediately if the other commits a serious breach and does not fix it within 14 days of written notice, becomes insolvent, or uses the service unlawfully.
13 — When the service ends
When the agreement ends, we will stop the live workflow and remove our access to your connected accounts. You should export any reports or information you need before the end date. We may keep records required for tax, legal, security or dispute purposes. Any terms intended to continue after termination, including confidentiality, ownership and liability terms, will continue.
14 — General
Neither party is responsible for delay caused by events reasonably outside its control. You may not transfer the agreement without our written permission. If part of these terms is unenforceable, the rest still applies. A delay in enforcing a right does not waive it. The proposal, these terms and any agreed data-processing terms form the whole agreement. Changes must be agreed in writing.
15 — Law and contact
The agreement is governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction. Questions or formal notices may be sent to contact@veltaweb.com. Please obtain independent legal advice before relying on these terms for a particular contract or regulated activity.
